Worldventures Marketing LLC

  • Desktop Support Technician

    Job Location US-TX-Plano
    Posted Date 2 weeks ago(7/12/2018 2:15 PM)
    Company
    WorldVentures Services, LLC
    Primary Site
    Plano, TX
    ID
    2018-3340
    Category
    Technology
    # of Openings
    1
    Position Type
    Full-Time [F]
  • Overview

    WorldVentures, a dynamic, global, fast growing member based travel company, is currently sourcing for a Desktop Support Technician I to be based in our Plano, Texas headquarters.  WorldVentures is a fast-paced environment with a core of innovation and fun.  If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional service, this may be the role for you.

     

    The Desktop Support Technician I will be part of a team that provides onsite deskside end-user support in a primarily Windows environment. WorldVentures is a user created ticketing environment with a higher emphasis on deskside versus remote support.  This is an ideal opportunity for a support technician looking to expand their career into a deskside focused role.

     

    Responsibilities

    • Provide internal end-user technical support.
    • Manage a ticket queue of 20-30/ tickets per week with a 48-hour SLA.
    • PC/Mac Hardware and Software installation, troubleshooting, break/fix.
    • Asset tracking.
    • Onboarding of new employees including new hardware deployment, initial end-user walkthrough.
    • Offboarding requests including deactivation of accounts and collection of hardware.
    • Password resets and unlock requests.

     

    Qualifications

    • 1+ year experience providing technical end user support.
    • Experience supporting Windows desktop operating systems (through v.10)
    • Proficient in Microsoft Office applications.  Office 365 experience preferred
    • Strong understanding of PC hardware and able to perform break/fix, installations, and upgrades
    • Proven background using a ticketing system.  ServiceNow preferred.
    • Basic understanding of desktop networking desired.
    • Exceptional customer service with excellent written and communication skills
    • Willingness to learn new systems and skills.

     

    WorldVentures is a privately held company based in Plano, Texas with active representatives and members in over 28 countries. WorldVentures proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package. In addition, all full time employees automatically receive a WorldVentures membership at no cost to allow employees access to our exclusive DreamTrip group travel experiences.

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