Worldventures Marketing LLC

  • Bilingual Customer Service Representative

    Job Location US-TX-Plano
    Posted Date 2 weeks ago(10/4/2018 5:51 PM)
    Company
    WorldVentures Marketing, LLC
    Primary Site
    Plano, TX
    ID
    2018-3504
    Category
    Global Sales
    # of Openings
    5
    Position Type
    Full-Time [F]
  • Overview

    WorldVentures, a dynamic, global, fast growing member based travel company, is currently sourcing for a Bilingual Customer Service Rep to be based in our Plano, Texas headquarters.  WorldVentures is a fast paced environment with a core of innovation and fun.  If you are prepared to grow your career, wear multiple hats, and be part of a fast paced team with a focus on exceptional service, this may be the role for you.

     

    Position Overview:

    The Bilingual CSR provides timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality standards. He/She processes customer orders, bills and accounts, and applications for service, maintenance and termination. In addition, this individual troubleshoots and resolves customer complaints.

     

    We are proactively seeking individuals with Spanish, Portuguese, and French speaking skills. Our Bilingual agents will be responsible for taking calls in both English and their other language as needed. 

    Responsibilities

    • Deliver exceptional service through inbound member phone calls and emails while simultaneously operating multiple computer applications
    • Actively engage member on our amazing products, services, benefits and promotions providing clarity, accuracy all while creating an incredible and authetic experience
    • Find innovative ways to wow and delight our members
    • Build sustainable relationships and trust with our members through open and interactive communication centered around accuracy and empathy
    • Take ownership of the relationship and follow through on commitments
    • Educate our members on how they can maximize the value of their membership through consultative techniques
    • Actively engage the member in a holistic review of their account - researching inquiries, resolving escalations and understanding purpose for the contact through discovery and listening
    • Take ownerhsip of possible complaints, provide appropriate solutions and alternatives within a timely manner
    • Conduct specified outbound and outreach contact to closed member base on product utilization
    • Conduct specified outbound and outreach contacts for New Members and New Representatives
    • Ensure proper review and account documentation is completed and updated after each contact
    • Actively participate and contribute in sharing the voice of the member to improve processes and workflows

    Qualifications

    • High School Diploma required; Bachelor's Degree or equivalent work experience preferred
    • 1+ years of customer service experience; call center experience preferred.
    • Preferred proven profiency in other language in addition to English (bilingual) 
    • Ability operate multiple customer service support platforms and computer applications.
    • Customer orientation and ability to adapt/respond to different types of characters, languages, and cultures  
    • Excellent communication and presentation skills
    • Demonstrated ability to work in a structured fast paced environment
    • Excellent verbal and written communication skills
    • Strong interpersonal skills
    • Strong listening skills
    • Ability to ask right questions questions and anticipate perveived and unperceived needs of each customer / Member
    • Customer Service Oriented. Positive and Professional
    • Flexibility with scheduling 

    WorldVentures is a privately held company based in Plano, Texas with active representatives and members in over 28 countries. WorldVentures proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package. In addition, all full time employees automatically receive a WorldVentures membership at no cost to allow employees access to our exclusive DreamTrips group travel experiences.

     

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