Worldventures Marketing LLC

  • Customer Service Manager

    Job Location US-TX-Plano
    Posted Date 1 month ago(1/22/2019 12:52 PM)
    Company
    WorldVentures Services, LLC
    Primary Site
    Plano, TX
    ID
    2019-3631
    Category
    Call Center
    # of Openings
    1
    Position Type
    Full-Time [F]
  • Overview

    WorldVentures, a dynamic, global, fast growing member based travel company, is currently sourcing for a Customer Service Manager to be based in our Plano, Texas headquarters.  WorldVentures is a fast paced environment with a core of innovation and fun.  If you are prepared to grow your career, wear multiple hats, and be part of a fast paced team with a focus on exceptional service, this may be the role for you.

     

    The Customer Service Manager provides timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality standards. He/She processes customer orders, bills and accounts, and applications for service, maintenance and termination. In addition, this individual troubleshoots and resolves customer complaints.

    Responsibilities

    • Manage a team of customer service representatives, team leads, and supervisors
    • Develop and coach agents as to corporate processes and adherence to call center metrics
    • Identify training opportunities
    • Monitor agent performance and coach to improve standards
    • Work with other departments to enhance the skills and messaging provided to members
    • Respond to and resolve escalations received

    Qualifications

    • Bachelor's degree or equivalent work experience preferred
    • 7+ years experience in customer service/customer support environment
    • 3+ years experience in managing customer service team
    • Strong call center operations knowledge
    • Exceptional communication skills (verbal and written)
    • Experienced in leading, coaching, and developing employees
    • Highly customer service focused
    • Microsoft applications proficiency

     

    WorldVentures is a privately held company based in Plano, Texas with active representatives and members in over 34 countries. WorldVentures proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package. In addition, all full time employees automatically receive a WorldVentures membership at no cost to allow employees access to our exclusive DreamTrips group travel experiences.

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